Policies

Anytime you need a fresh point of view, please try another member of our staff. We are a team and work together to create a positive experience for you.

PAYMENT

A $50 deposit is required to book your appointment and is applied directly to your requested service. If an appointment is cancelled within 24-hours of the service or the appointment is missed, the $50 deposit is given to the Artist that the service was booked with. We accept American Express, Visa, MasterCard, Discover, Personal Checks, Gift Certificates and Cash.

PRICING POLICY

Pricing provided by Guest Services is a beginning price point and is subject to change at the Artist’s discretion and is determined by consultation, product usage, technique and density/length of hair.

CANCELLATION POLICY

In an effort to respect the time of all our valued Guests and Artists, appointments must be cancelled 24 hours in advance or you will be charged 50% of the scheduled appointment. This charge will be applied to your balance and will be required to be paid in full upon booking next appointment.
We understand that unavoidable issues arise and we will do our best to work with you in the case of an emergency.

PRODUCT RETURNS

Your satisfaction is our highest concern, Therefore, you may exchange any product, or receive a store credit for products only, within 30 days of the original purchase. Styling tools are final sale, warranty by manufacturer.

GIFT CARDS

Gift certificates are available for any amount. These are ideal for special occasions or for the person who has it all.